Thank you for choosing stowvibe.com. We hope you are satisfied with your purchase of suitcases, travel bags, and other products. If you are not satisfied with your order, you can apply for a return or refund according to the following policy:
Return Period
You can contact us to apply for a return within 30 days of receiving the goods.
Return requests after 30 days may not be accepted unless otherwise stipulated by applicable law.
Return Conditions
Returned goods should be kept in their original condition as much as possible and meet the following conditions:
The goods are not obviously used, damaged, or altered; The goods and their accessories are complete; The packaging of the goods is intact to a reasonable extent; Valid order information or proof of purchase can be provided.
If there are quality problems with the goods, damage caused during transportation, or the received goods are significantly different from the order, please contact us and provide relevant photos or other supporting documents.
Returns for Quality Issues
If there are quality problems with the goods, damage during transportation, or the wrong goods were sent, please contact us promptly.
After confirmation, we may provide an exchange, refund, or other reasonable solutions depending on the specific circumstances. For returns confirmed to be due to product quality issues or incorrect item delivery, we will bear reasonable return shipping costs based on the actual circumstances.
Returns for Non-Quality Issues
If you request a return due to personal reasons such as a change of purchase decision, unsuitable size or style, etc., and meet the return conditions, you can contact us to apply.
Reasonable return shipping costs for such returns are usually borne by the customer, unless otherwise stipulated by applicable law or confirmed separately by us.
Return Process
Order Number; Purchaser’s Name; Item to be Returned; Reason for Return; Please provide photos of the item if necessary.
Please do not send the item back directly without receiving return instructions, as this may affect the return processing.
Refund Method
After the return is reviewed and meets the refund conditions, we will process the refund using the original payment method.
The refund amount is usually determined based on the actual payment amount of the order and the applicable return policy. Some non-refundable fees or reasonable expenses incurred due to customer reasons may not be included in the refund amount.
Refund Time
Once we confirm the return and approve the refund, we will typically initiate the refund process within 3 business days.
The refund arrival time may also be affected by the processing speed of banks, credit card institutions, or third-party payment service providers, so the actual arrival time may vary.
What if I haven’t received my refund?
If the refund has been confirmed and you haven’t received it within a reasonable time, please first check your original payment account and bank transaction records.
If you still cannot confirm the refund, please contact us, and we will assist you in verifying the refund status.
